By Darlin TilleryShareNewsweek is a Trust Project memberA man who ordered groceries online says a delivery photo left him questioning what happened at his front door, after he discovered damaged items seemingly hidden beneath other bags.
The situation was shared by Reddit user No_Newspaper_2914, who said the groceries arrived with ripped bags and damaged items.
According to the post, the delivery driver appeared to stack other bags on top of the damaged ones before taking the official delivery photo.
The original poster (OP) said he usually places grocery orders through Amazon and expected a normal delivery. Instead, he claimed two grocery bags tore while the driver was carrying them.
“So yesterday I made my usual Amazon grocery order and when it was delivered apparently two of the bags ripped with the delivery guy and some items got damaged,” the OP wrote.
Frustrating Process
He claimed that the driver, “decided to hide them at the bottom and stack two more bags on top of them before he took the delivered picture.”
After noticing the damaged groceries, the man contacted Amazon support. At first he said he accepted a refund offer, but the process became frustrating as he was transferred between several support agents.
Screenshots shared alongside the post show a long customer service conversation involving multiple representatives. The OP said he eventually decided he no longer wanted a refund and instead wanted the issue acknowledged.
...“I was like screw the refund, maybe just a decent apology without being played with and transferred,” the OP told Redditors, calling the experience, “the most unprofessional support case I have ever had with anyone.”
The situation became more concerning for him when he attempted to review his Blink doorbell camera footage to verify what happened during the delivery. The OP said the camera appeared to stop working during the time the groceries arrived.
“I just find this whole thing very strange and I can’t help but fear they are accessing my camera footage whenever they want and adding or deleting things,” the OP speculated.
Fellow Reddit pundits aired their own customer service experiences in the discussion.
“I had the exact same experience yesterday, I bought a $900 racing sim and they send me a $20 dollar mouse and wouldn’t let me return it, until I shuffled through 24 agents and like 10 of them were ‘supervisors'," a contributor lamented.
Another added: “I used to shop at Amazon because of their service. I no longer shop at Amazon only because of their service.”
Amazon’s official help pages state that customers who receive damaged items can request a replacement through their account tools.
According to the company’s support hub, Amazon Customer Service notes that users can track deliveries, manage returns or contact support through its help center.
The company also outlines steps for dealing with damaged items on its returns page.
“Visit Your Orders and select Return or replace items beside the item you want to replace,” Amazon states on its support page about damaged goods at Replace a Damaged, Defective, or Broken Item.
The OP said he plans to write an email to the company explaining what happened and hopes to clarify the delivery and camera issues.
Newsweek has reached out to No_Newspaper_2914 and Amazon for comment via Reddit. We could not verify the details of the case.
Newsweek’s reporters and editors used Martyn, our AI assistant, to help produce this story. Learn more about Martyn.Request Reprint & LicensingSubmit CorrectionView Editorial & AI Guidelines
Add Newsweek as a preferred source on Google to see more of our trusted coverage when you search.Related Podcasts
Top Stories
For MembersAnalysisUS School Strike Is Iran’s Most Powerful Weapon6 min read
For MembersAnalysis3 Warning Signs of a Hidden Financial Crisis7 min read
WorldDonald Trump Says ‘We Won’ Iran War5 min read
PoliticsSupreme Court Gets New ‘Emergency’ Petition from Trump Administration4 min read
PoliticsPete Hegseth Spent Millions on Steak, Crab Legs and Lobster: Report3 min read
For MembersAnalysisPam Bondi Moving Home Marks Dark Turn for US Politics7 min readTrending
Nancy GuthrieNancy Guthrie Sheriff Chris Nanos Hit With $1 Million Lawsuit4 min read
InternetDachshund and Corgi Have Puppy, Owner Shares Adorable Result3 min read
CaliforniaWarning Issued as 5 Million People Told to Stay Inside for 34 Hours3 min read
Trump Approval RatingDonald Trump’s Approval Rating Hits New Second-Term Low4 min read
snow stormHeavy Snow Warning As Up To 4 Feet To Hit: ‘Blizzard’4 min readOpinion
OpinionWhat the Critics Have Wrong About the Iran Conflict | Opinion4 min read
For MembersOpinionConventional Wisdom: Oil Shock Edition4 min read
OpinionThe War With Iran Is Reaching Places You Might Not Expect | Opinion7 min read
OpinionInternational Women’s Day: Leaders Warn Equality Is Stalling | Opinion6 min read
OpinionDemocrat Shutdowns Threaten Homeland Security Amid Heightened Threats | Opinion5 min read